Information you give us. You may give us information by filling in forms on our site www.kilncreativity.co.uk (our site) or Facebook page kilncreativity@potterypaintingmobile or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use, like or follow our sites, subscribe to our services, making a booking, place an order on our sites, participate in discussion boards or other social media functions on our sites, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address, Facebook ID, phone number, financial and credit card information, personal description and photographs.
Information we collect about you. With regard to each of your visits to our website or Facebook page we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Uses we will make of the information, and how long we will keep the information for We use information held about you in the following ways: Information you give to us. We will use this information to
Carry out our obligations arising from any contracts entered into between you and us. In this situation we will keep the information you have given us until we have returned your fired pieces to you and for up to a further calendar month so that we can fulfil our contract with you and deal with any enquires you may subsequently have. Once a month we will shred paper information sheets no longer needed.
To provide you with the information, products and services that you request from us – if you email, phone or text us requesting information we will supply this and only keep your information for as long as is needed to complete any subsequent contract we have with you. Or if you consent to have your information added to our emailing list. We will keep email details on your list for up to three years, or until such time as you ask to be removed from the list. At the end of the three years we may ask if you consent to remain on the emailing list for a further three years.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. We will only do this if you consent to have your information added to our emailing list. We will keep email details on your list for up to three years, or until such time as you ask to be removed from the list. At the end of the three years we may ask if you consent to remain on the emailing list for a further three years.
to notify you about changes to our service;
To ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our sites about goods or services that may interest you or them. Again we will only do this if you consent to have your information added to our emailing list. We will keep email details on our list for up to three years, or until such time as you ask to be removed from the list. At the end of the three years we may ask if you consent to remain on the emailing list for a further three years.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
LEGAL BASIS FOR US PROCESSING YOUR DATA
Contract: If we are preparing to or have entered into a contract with you for goods or services.
Consent: If we are advertising to you we will specifically ask for your consent for us to use your data to contact you by email about future offers, goods and service we can provide.
Disclosure of your information We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
We will not share your information with any other people or organisations unless required to do so by law or to enable completion of our contract to you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Kiln Creativity or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Your rights You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. We will only put you on our emailing list if you have consented and you can request to be removed from our list at any time by contacting us at 2068 Stratford Rd, Hockley Heath, Solihull, West Midlands, B94 6NT or emailing at email@example.com. You have the right to rectify errors, to data portability and to complain to the Information Commissioner’s Office. Our site may, from time to time, contain links to and from the websites of our affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.